by Matt Poulton
With the first half of the year almost unbelievably already over, Team Trend Micro UK upped sticks to Winchester last week to kick off 2H 2018. Why Winchester? Because this is where you can find the British Army Training Regiment. It was a privilege to hear from some truly inspiring individuals during our stay there, and experience some obstacles of our own to overcome as a team. It’s set us up for what we hope will be another knock-out six months.
A view from our customers
Although there was plenty of adventure in store for us on the second day, the event started out in relatively low-key fashion with some great insight from Trend Micro customers. It’s impossible to overstate the importance of customer feedback in an industry like cybersecurity. Events like the customer panel we held last week are a great opportunity to learn what we’re doing right and where we could improve.
Our key takeaway from the session was the importance of transparency and honesty when it comes to interacting with customers and prospects. We all know cyber-threats could have a potentially devastating financial and reputational impact on organisations. And we all know that the threat landscape has never been more complex or volatile: Trend Micro blocked over 66.4 billion threats last year alone, for example. What customers want in this context isn’t yet more FUD-led marketing. They need to know you have their best interests at heart; that you can be there as a trusted advisor with the technologies and skills to help out where necessary, without resorting to the hard sell.
Feedback like this will be a huge help in driving the success of Trend Micro UK going forward. So we’d like to thank Rebecca Bowles, who heads up risk and compliance for UK National Lottery operator Camelot; Karen Charlton, infrastructure operations manager at Imperial Brands; and Tanya French, global head of IT procurement at Northgate Information Solutions, for sharing their thoughts with us.
Inspired to succeed
Day Two gave us all a whole new perspective on work, and life, thanks to some inspirational presentations from some wonderful speakers. Among these were British Paralympian Darren “Swifty” Swift, who lost both legs whilst serving for the Armed Forces in 1991 and is currently the only competing double above-knee amputee snowboarder in the world. Also on hand to share their stories were members of the Armed Forces Para Snowsport Team: a military charity set up to help accelerate the recovery of wounded, injured or sick military personnel and veterans. We all gained so much hearing from these remarkable individuals: but especially of the power of the human spirit and the importance of staying positive and resilient no matter what life throws at you.
Inspired by their stories, Trend Micro has contributed to a fund-raising effort by the snowsport team to help it purchase a new carbon fibre sit-ski. The sponsored Everest Challenge event was to climb a collective 8,848m indoors.
Later on that day we had our own, much smaller, mountains to climb as the Trend Micro team were put through a series of gruelling mental and physical challenges. From squatting with an 80kg stretcher to climbing the vertigo-inducing high wires and jumping off a 13m high tower, we learned the importance of communication, following instructions, facing our fears and trusting our colleagues.
A massive thank you to all those that took part and helped make it such a memorable event for us. The skills we learned and the stories we heard at the Sir John Moore Barracks will stay with us for a long time to come.